We are online Korean Fashion shop which help customer to order the fashion from Korea.
When you submit your order in our website, we should agree the following terms :
1. If you receive the clothes and find that the size is not fit you, you can't ask for return or refund. Besides, if the color is slightly difference than the photo or there is a little dirty spot or flaws, you can't ask for return or refund. We only accept the defect products for return and refund only.
2. Our business nature is help customer to order the products from Korea. So that we don't know when the vendor send out the parcel. But in general case, it takes 2 weeks for us to receive the products from Korea. When we have received all of your ordered products, we will send out the parcel immediately. For Hong Kong, China, Macau and Taiwan customers, you should receive the parcel within 2 to 5 working days. For oversea customers, we will send out the parcel by airmail, it takes another 7 to 21 working days for you receive the parcel.
3. Although we order the products from Korea. But the origin may not come from Korea. If you don't like the origin from other countries, you can't ask for return, refund, exchange. We will not accept your refund, return request.
4. If you order the wrong products and really want to return and exchange, we can help you to check with the Korea side. But you need to pay the shipping fee for using EMS (Speedpost) to return the parcel, aslo need to pay the send / return shipping fee in Korea and sending back the parcel to you. The above shipping fee should be over HK$200. In fact, the Korea side only accept the return within 3 to 5 working days but when we have received the parcel, it is already excess the return days. In conclusion, it is almost impossible for you to return or exchange the products.
Thank you for your kind attention.